You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
NB: We do not offer refunds for custom size picture frames.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.
ShippingWe can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Estimates: Standard shipping is 3-5 days. Priority shipping is 3 days or less.
England and Wales
Standard
Priority
Saturday
Order value £0 – £59
£4.95
£8.95
£14.49
Order value £59 – £ max
FREE
£14.99
£18.49
Ireland – Northern
Standard
Order value £0 – £50.99
£18.00
Order value £51 – £ max
£22.00
Ireland – Republic
Standard
Order value £0 – £50.99
£14.99
Order value £51 – £ max
£18.99
Isle of Man
Standard
Order value £0 – £50.99
£14.99
Order value £51 – £ max
£18.00
Isle of Wight
Standard
Order value £0 – £50.99
£12.00
Order value £51 – £ max
£15.99
Jersey
Standard
Order value £0 – £50.99
£9.99
Order value £51 – £ max
£14.00
Guernsey
Standard
Order value £0 – £50.99
£9.99
Order value £51 – £ max
£14.00
Scilly Isles
Standard
Order value £0 – £50.99
£17.00
Order value £51 – £ max
£21.00
Scotland – Highlands
Standard
Order value £0 – £50.99
£13.50
Order value £51 – £ max
£18.00
Scotland – Islands
Standard
Order value £0 – £50.99
£13.50
Order value £51 – £ max
£18.00
Scotland – Lowlands
Standard
Priority
Saturday
Order value £0 – £50.99
£4.99
£10.99
£14.49
Order value £51 – £ max
£9.99
£14.99
£18.49
*Postcodes starting with and or including HS , IV , KA27-28 , KW , PA20-49 , PA60-78 , PH17-26 , PH30-44 , PH49-50, ZE are charged by Parcelforce at the Scottish Highland delivery rate. This is for pricing purposes only and is not intended to be geographically correct. *we will not ship to PO boxes.
