10% off when spending £30 on your order. Use Coupon ‘Memory’

Terms and Conditions

Website Privacy Policy and Terms and Conditions of Sale

This page, tells you information about us and the legal terms and conditions on which we sell any of the products listed on our website to you.

These Terms will apply to any contract between us for the sale of Products to you. Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.


We are Urban Gallery Ltd Limited trading as www.memory-box.co.uk , a company registered in England and Wales under company number : 09612219 and with our registered office at:

Urban Gallery Ltd
Unit 3
Hyatt Trading Estate

Our VAT number is 987805850

To contact us, please see our Contact Us page.


The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images.

The packaging of the Products may vary from that shown on images on our site. All Products shown on our site are subject to availability. We will inform you by telephone or email as soon as possible if the Product you have ordered is not available.


If you decide to register with us your general details like name, address, contact information including email address will may be kept  to understand your needs and provide you with a better service an also we may periodically send promotional emails about new products, special offers and other information which we might think you may find interesting.

We can opt-out anytime from receiving our emails.

Our stored data from our website is compliant with the Data Protection act 1988.


We are committed to ensure that your privacy is protected and secure when using our website. We are using Big Commerce as our services provider, which is well known for safety regarding information storage & payment processing. We do not store or collect payment information.


Cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Cookies will be handled by the Big Commerce platform. Usually the information is stored for 7 days.


 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000 during the period OF 28 DAYS. This means that during this period, if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the item(s) and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens Advice Bureau or Trading Standards office.


If any of the bellow circumstances happen, please accept our apologies and contact us immediately to ensure everything it is solved in a smooth and easy way.

-something is missing from your order

– cancel your order,

– change something in your order,

– received damage goods,

– picture frame glazing discoloured or scratched,

– received picture mount different colour.


If you have received your goods damaged you must notify us within 24 hours. Photographic evidence will be requested from you with the item’s condition received. This will be used as proof to our couriers.

After we receive the evidence, we will provide a replacement or refund depending on the case.


If you do not receive the Products within 10 days of order, please contact us.

Orders will be dispatched next day after your purchase.

Express shipping is available at an extra cost which will be specified at checkout.

Next day delivery orders will be processed on the same day up to 1PM to be delivered next working day.

UK Mainland deliveries will usually take between 3-5 working days

For deliveries to Non Mainland, Scottish Highlands & Offshore Islands (includes Scottish Islands, Isles of Scilly, Channel Islands, Isle of Wight, Isle of Man), Northern Ireland and Republic of Ireland

may incur an extra cost, which will be calculated at the end of your purchase.


We accept VISA, MasterCard, American Express and PayPal.

All prices, unless otherwise stated, are displayed in GBP and are inclusive of UK VAT at 20%. Prices may change at any time. We accept most major credit and debit cards via our web site and including VISA, MasterCard and American Express.

UK VAT at 20% will be charged on all orders. 

By placing your order online with us, you are giving us permission to charge your credit or debit card for the amount displayed on the website basket plus any delivery or freight charges.


If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable.

We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


Paintings Frames Etc. Limited does not give you the right to access and use their photography.

This will not allow you to view and download our photography for commercial use.


What size frame should I order?

If you have doubts about what size frame you should order, we invite you to use our frame customizer. Click on the moulding you like, press Customise frame and then you just need to enter the size of the artwork you require framing or message us.

Please note :

When ordering, introduce the size of your artwork. The size of the frame quoted on the website will be the size of the glass.

The mount size equals the aperture size. I.E.: equals the size of your artwork.

When ordering a mount, the outside size of the mount will be the size of the glass and back.

The overall size of the frame will be the size of the glass plus the width of your chosen frame.

How much does a mount overlap my artwork?

We provide a different range of colour mounts. Each mount is cut on-site using the very best computerised equipment to ensure accuracy. To make sure the image is held down perfectly we will cut the mounts slightly smaller than the size you enter in the customization. A mount will overlap your artwork by 4mm on each side.

What is polcore?

POLCORE frames are the most budget-friendly picture frame moulding you can find.

Polcore is recycled polystyrene – an alternative picture moulding material.

Recycled polystyrene picture frame mouldings have a skin of HIPS (High Impact Polystyrene) – known as ‘virgin’ – on the outside of the profile which provides a smooth surface on which to finish.

The core of the moulding is made up of about 70% recycled polystyrene and 30% virgin polystyrene.

Recycled polystyrene is made up of waste products from mainly two sources:

  • The electronics industry
  • Plastic packaging – mainly from the food industry

It contains NO detectable formaldehyde or carcinogenic substances and is free from lead (as can be proved by lead testing). The manufacturing process is clean.

  • We do not use spray paints.
  • We do use decorative transfer films.
  • We do recycle all our waste extruded product.

Therefore the material that constitutes recycled polystyrene mouldings broadly conserves the use of the earth’s natural raw materials by using those that have been recycled.


Our ranges of wood products are from companies that purchase their timber from sustainable sources and reforestation projects. Other ecological considerations include the use of water based paints and varnishes.

My styrene glass looks scratched what should I do?

If you order a frame with styrene glass, this comes with a protective cover on both sides of it. The cover may give the appearance of scratches. Once it is peeled off, the scratches will disappear and the styrene will be perfectly clear.


We hope that you have enjoyed browsing our website and that it has provided you with the information you needed. If you require further information or have any queries, please do not hesitate to contact us directly.

Urban Gallery Ltd. Limited trading as www.Memory-box.co.uk

By email: info@memory-box.co.uk